How to Fix Hello Error Pin 0x80090011 in Your Windows PC

Windows offers various ways to make you feel more secure and protected.

One of the most legit ways of protection windows offers is Windows hello. It helps you log in to your Windows account by biometric authentication.

But while setting up windows hello on your PC, many users face a very common error problem while creating a pin. Hello pin error 0x80090011 is common among them.

In this blog, we are going to help you to eliminate this error and regain control of your PC.

But, before going on to the steps to resolve your PC, Let’s see the main causes of the windows hello pin error.

Causes of Windows Hello Error 0x80090011: 

There are various causes of hello pin error 0x80090011, but these are some of the most common reasons for having errors:

1. Having bad windows updates can interfere with your windows security, and because of that, you will face errors on your PC.
2. There is a possibility of facing an error while creating your pin because of the sudden shutdown of your PC. This creates a problem because your pin is actually not created.
3. Having corruption in the NGC file of your PC can create problems. This is the only place where Windows hello stored your Pin information.
4. Hello pin directly depends on AZURE active directory. An Inconsistency in your azure directory can cause you problems.
5. Disabled TPM can also cause problems in your windows hello pin.

So, these are some of the most common causes of facing an error. Now, you guys probably have a question in your minds how do I fix error 0x80090011.

Don’t worry! Let’s move to the steps to Fix Error 0x80090011.

Steps to fix error 0x80090011

Here are some of the easy and effective steps that can help you to fix your Hello pin error 0x80090011.

• Restart Your PC

Restarting your PC is one of the troubleshooting methods for every problem. Just restart the PC and try to log in again on your Windows hello.

• Uninstall Your Recent Update

As we talked about in the above section, windows updates can also be the cause of errors. This is because sometimes, new updates don’t perform wisely with your PC security components. That’s why just go to your previous update and uninstall the recent one.

• Log Out From Your Microsoft Account.

Another way of fixing the Hello pin error 0x80090011 is simply singing in and out of your Microsoft account.

Go to your windows key, select your account picture, and sign out. After that, wait for some time and sign in again.

• Delete Your NGC Folder

NGC folder contains all the information regarding your windows hello pin. 

So having a corrupted NGC file can lead you to encounter problems during logging in.

Therefore, clearing the information in the NGC folder can help you to fix the Hello pin error.

To delete the NGC folder, press Windows + R and copy-paste the following text: C:\Windows\ServiceProfiles\LocalService\AppData\Local\Microsoft

Find the NGC folder and select all the files and press delete. After deleting all the files, restart your PC and try to log in again.

• Enable Your TPM Settings

An undisabled TPM is one of the reasons for having your Hello pin error 0x80090011.

You can’t be able to use your windows hello until your TPM setting is disabled. Enabling the layer encryption provided by TPM can help you to get rid of the error.

Go to the search bar and type “TPM.msc.” then select run as an administrator. When it opens, click on ACTIONS from the menu bar. In the end, restart your PC and check if it is still showing an error or not.

• Reconnect to Your Active Azure Directory 

As you know, the windows hello pin directly depends on your AZURE active directory. Disturbance on that directory can also hello pin error 0x80090011 on your device.

To tackle the error you must, you must disconnect and then reconnect to your Azure AD.

Open your settings, then go to the about option. Click on continue by choosing Disconnect from the organization option.

• Go After the IPsec Policy Agent and Re-adjust

It is possible to have an error if the IPsec policy agent is not running. Adjust your IPsec agent status to running to fix the problem.

Press Windows + R, then type services. MSc. Click ok.

Double click on the IPsec policy agent and set the startup type to automatic. Lastly, click apply, then ok.

• Create a New Pin for Yourself

Creating a new pin for yourself is also a good option to get rid of errors. It is quite simple to create a new pin.

Go to the settings menu and go to accounts, then sign-in options. After that, click on the dropdown option and choose to forget my pin, then just follow all the instructions to set the pin.

• Modify Your Group Policy Settings

Fixing your PC’s group policy settings might be able to fix your Hello pin error 0x80090011.

Press Windows + R and type “gpedit”. MSC and hit ok. Click on the administrative template on the left pane. Now, move to rights and go to system > logon.

Now click on turn on convenience PIN sign-in.

• Talk to Customer Care

When all the things don’t work, just call your Microsoft customer support to get rid of the problem.

CONCLUSION

Having errors in your windows are very common in windows. This windows hello security system sometimes gives us advanced problems to deal with.

However, it’s not a serious problem. You can deal with it through all the ways that we discussed above.

And if these ways don’t work, talking to customer care is your only option.

You can also read: Is Windows 11 Good for Developers?